FAQ Frequently Asked Questions
HOW TO ORDER?
You can place an order directly through our website by adding your desired items to the cart and following the checkout process.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, etc.), secure online payment gateways by YOCO , and direct bank transfers. All available options will be shown at checkout.
HOW MUCH IS THE SHIPPING FEE?
Shipping fees are calculated based on your location and the weight of your order. The exact shipping cost will be displayed at checkout before you finalize your purchase. We may also offer free shipping promotions from time to time, so be sure to check for any current offers.
WHAT CAN I DO IF I DON'T HAVE A PHYSICAL ADDRESS?
We require a physical street address for delivery,However our courier partners can deliver to PAXI Outlets and COURIER GUY PUDO LOCKER in case physical address cannot be provided. Please provide a correct PAXI code or physical location of the COURIER GUY PUDO LOCKER as address.
WHAT COURIER SERVICE IS AVAILABLE?
We partner with a range of reliable courier services including PAXI and COURIER GUY to ensure your order arrives safely and on time. The specific courier used for your delivery will be confirmed once your order has been dispatched.
CAN YOU SHIP TO OTHER COUNTRIES?
Currently, we only ship within South Africa. We are working to expand our shipping capabilities and will announce any changes on our website.
RETURNS AND REFUNDS?
We accept returns on unopened and unused products within a specified period of time after delivery. If you are not satisfied with your purchase, please contact our customer service team within 7 days of receiving your order to initiate a return. For more detailed information, please refer to our full Return and Refund Policy on the website.
WHAT IS THE EXPIRATION PERIOD OF THE PRODUCTS?
The expiration date for each product is clearly marked on its packaging. We recommend using the products within 6 months of period for the best results and efficacy.
ARE THESE PRODUCTS SUITABLE FOR ALL SKIN TYPES INCLUDING SENSITIVE SKIN?
Our products are formulated to be gentle and suitable for a wide range of skin types. However, as with any new skincare product, we recommend performing a patch test on a small area of your skin before full application, especially if you have sensitive skin or known allergies.
CAN BOTH MALE AND FEMALE USE THE PRODUCTS?
Yes, our products are designed for use by all genders.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Delivery times vary depending on your location. Once your order has been processed and dispatched, it typically takes between 3 to 7 business days for delivery. You will receive a tracking number to monitor the progress of your shipment.
HOW LONG DOES IT TAKE TO START SEEING VISIBLE RESULTS AFTER USING THE HAIR & SKINCARE PRODUCTS?
Results can vary from person to person depending on individual factors, consistency of use, and the specific product. While some users may see improvements within a few weeks, we recommend consistent use for at least 4-6 weeks to see significant, visible results.
WHAT AGE CAN I START USING THE PRODUCTS FEATURED ON THE WEBSITE?
Our products are generally safe for a wide range of ages of 6 years and above. However, for use on children, we recommend consulting with a pediatrician or dermatologist.
PRODUCT SAFETY & TRANSPARENCY
We are committed to providing safe and effective products. All our ingredients are listed on the product packaging and on our website. Our products undergo quality checks to ensure they meet our high standards.
WHAT IS THE WHATSAPP NUMBER?
You can reach us on WhatsApp at +27629744162